We want her to love it. If a piece isn't right, here is how to sort it.
The short version
You have 14 days from delivery to return or exchange an item, as long as it is unworn, unwashed, and still has its tags and hygiene liner attached.
What we can accept
- Items in original, unworn condition with all tags attached
- Items returned in their original packaging where possible
- Items requested within 14 days of delivery
What we cannot accept
- Swimwear and bottoms where the hygiene liner has been removed. For health reasons these are final sale.
- Scrunchies and hair accessories, which are final sale for the same reason
- Items that have been worn, washed, altered or damaged after delivery
- Items marked as final sale on the product page
Exchanges
Sizing up or down is the most common reason girls send things back, and we make it easy. Email us with your order number and the size you need. If we have it in stock we will reserve it while your return is in transit. The first size exchange on any order is free within Cairo and Giza.
Faulty items
If something arrives damaged or develops a fault that isn't normal wear, contact us within 14 days with photos. We will replace it or refund it in full, including shipping, and we will arrange collection at our cost.
How to start a return
- Email us with your order number and which items you're returning.
- We will confirm and arrange courier collection, or give you the return address.
- Pack the items with tags attached.
Refunds
Once your return reaches us and passes inspection, refunds are processed within 5 to 7 business days. Card payments are refunded to the original card. Cash-on-delivery orders are refunded by bank transfer or instant wallet, and we will ask for your details.
Return shipping is LE 60 and is deducted from your refund, unless the item is faulty or we sent the wrong thing. Original shipping charges are not refundable.
Not sure which size to order? Check our sizing help before you buy.